Interactive Voice Response (VRT)
Phone Teller Guide
Login Information
Call 804.800.8044
Enter your Account Number followed by #key
Enter you four digit security code. New users enter the last four digits of the primary account holder’s Social Security Number
New users will be prompted to create a four digit security code
Once logged in, select from the following options:
1 - To hear account balances and activity.
2 - To make a transfer or hear about upcoming scheduled transfers.
3 - To make a check withdrawal.
5 - To be contacted by a member service representative of the credit union.
6 - To change your 4-digit security code.
For other miscellaneous information:
Press 1 to hear our routing number.
Press 2 to hear our address and hours.
To return to the main menu at any time press 0 (zero)
Summary Information
Account Balance
Draft (Checking) Balance
Master Share Balance
Loan Balance
IRA Balance
Certificate Balance
To repeat Summary Options
To return to the Summary Menu
Detail Information
Balance
Last Deposit/Payment
Amount Available for Withdrawal/Advance
Last Dividend
Interest/Dividend YTD
Interest/Dividend Last Year
Payoff Amount
Maturity Date
Interest Rate
Activity Information
Most recent Transactions
Most recent Deposit/Payment
Most recent Withdrawal/Advance
Most recent Drafts Cleared
Most recent Specific Draft Number
To return to the Activity Option
To return to the Activity Menu
Withdrawals/Transfers
Withdrawal
Transfer/Loan Advance
To repeat these Options
To return to Main Menu
Rates
Share Rates (Master, Clubs, IRA)
Loan Rates
Share Certificate Rates
To repeat these Options
To return to the Main Menu
Change Your PIN
(Personal Identification Number)