Interactive Voice Response (VRT)


Phone Teller Guide

Login Information

  1. Call 804.800.8044

  2. Enter your Account Number followed by #key

  3. Enter you four digit security code. New users enter the last four digits of the primary account holder’s Social Security Number

  4. New users will be prompted to create a four digit security code

Once logged in, select from the following options:

  • 1 - To hear account balances and activity.

  • 2 - To make a transfer or hear about upcoming scheduled transfers.

  • 3 - To make a check withdrawal.

  • 5 - To be contacted by a member service representative of the credit union.

  • 6 - To change your 4-digit security code.

For other miscellaneous information:

  • Press 1 to hear our routing number.

  • Press 2 to hear our address and hours.

To return to the main menu at any time press 0 (zero)


Summary Information

Account Balance

  1. Draft (Checking) Balance

  2. Master Share Balance

  3. Loan Balance

  4. IRA Balance

  5. Certificate Balance

  6. To repeat Summary Options

  7. To return to the Summary Menu


Detail Information

  • Balance

  • Last Deposit/Payment

  • Amount Available for Withdrawal/Advance

  • Last Dividend

  • Interest/Dividend YTD

  • Interest/Dividend Last Year

  • Payoff Amount

  • Maturity Date

  • Interest Rate


Activity Information

  1. Most recent Transactions

  2. Most recent Deposit/Payment

  3. Most recent Withdrawal/Advance

  4. Most recent Drafts Cleared

  5. Most recent Specific Draft Number

  6. To return to the Activity Option

  7. To return to the Activity Menu


Withdrawals/Transfers

  1. Withdrawal

  2. Transfer/Loan Advance

  3. To repeat these Options

  4. To return to Main Menu


Rates

  1. Share Rates (Master, Clubs, IRA)

  2. Loan Rates

  3. Share Certificate Rates

  4. To repeat these Options

  5. To return to the Main Menu


Change Your PIN

(Personal Identification Number)